Downloading Help

The process to download the Power Negotiator Toolkit is very simple and easy.  Below you will find a description of the process to follow to download the MP3 version of the Toolkit after your successful purchase. 

Downloading Process

After your order has been processed, you will receive an e-mail confirming your order that WILL NOT contain the link to download the Toolkit. After you receive the initial e-mail confirming your order, you will then receive a second e-mail that pertains to downloading the MP3 Toolkit. This e-mail will contain a subject line that will read as follows: “Downloads for Order # XXXX”. Within this e-mail, you will find the link to download your Toolkit.

The instructions for proper downloading are as follows:

  1. Click the link contained in the e-mail or copy and paste the entire URL address outlined in your second e-mail directly into your web browser.
  2. Click the link "Power-Negotiator-Toolkit.zip" on once (do not click the link multiple times) to begin the downloading process. The file size is approximately 325 MB, so downloading will take some time, which will depend on your Internet connection and speed.
  3. Once the file has been downloaded, the .zip file will automatically uncompress.

Some Common Issues/Problems

E-mail Missing: After receiving the initial e-mail confirming your order, you should receive the second e-mail containing the link for downloading within 15 minutes. If not, then please check your spam and junk folders for the missing e-mail.

Uncompressing the .zip File: Once the file has been downloaded, then the .zip file should automatically uncompress. If the file does not automatically uncompress, then it is likely that you do not have the right software to unzip the file. If so, then please review the links below to address the problem.

PCs StuffIt Expander® Windows
http://my.smithmicro.com/win/stuffit/expander.html

MACs StuffIt Expander® Macs
http://my.smithmicro.com/mac/stuffit/expander.html

Cannot Open PDFs: If you are unable to open any PDFs included with the Toolkit, then please visit the link below to download Adobe Reader.

http://get.adobe.com/reader/otherversions/